zappos ceo

8 Ways You Can Better Manage Your Inbox and Your Team

What productivity lessons can we learn from the public calendar of internet entrepreneur Tony Hsieh, CEO of Zappos? A lot, from how to handle email to how to empower your team.

What I learned from studying Zappos CEO Tony Hsieh’s schedule for a year
by Daniel Rodic (@DanielRodic)

Tips & Tricks:

  1. Use a method called Yesterbox to manage your inbox deluge. It’s just using yesterday’s inbox as your to-do list for today.
  2. If you have a team, delegate your other emails to them, especially if your specific input is not required. If you don’t have a team, it might be time to look into getting an assistant, virtual or otherwise.
  3. Send a quick email acknowledgement response to show your team that you’re there for them. Short responses are better than delayed or even non-response.
  4. Track longer term, proactive tasks using your calendar. Reactive tasks can stay in your inbox if you use Yesterbox.
  5. Spend only a quarter of your time in meetings, as per Peter Drucker’s advice.
  6. Embrace transparency and empowerment where possible. This reduces team friction and builds trust..
  7. Allow people to have access to as much relevant information as possible. Withholding information results in more questions and more emails, wasting everyone’s valuable time.
  8. Involve everyone in big decisions. A healthy discussion might seem like a waste of time now, but the buy-in from each member involved in the process is invaluable and will pay off in the future.

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