service-based leadership

How To Create Service-Based Leaders At Work

When individual managers adopt service-based leadership practices, they can have an immediate impact on their teams’ engagement and productivity.

How the U.S. Marines Encourage Service-Based Leadership
by Angie Morgan and Courtney Lynch

Tips & Tricks:

Service-based leadership means prioritizing your team’s needs before your own to show that you support them.

Why service-based leadership?

  • It makes the team more engaged with their tasks.
  • It inspires and motivates the team.
  • It strengths team member loyalty.
  • It encourages team members to take more initiative.

To create a culture of service-based leadership, first overcome these barriers:

Awareness. Managers need to know their team members on a personal level and understand their strengths, goals and what motivates them.

Time. Start by scheduling a couple of hours each week for team engagement. Begin with small actions like an informal call to discuss “what’s going on” or an unscheduled visit to the project space to see how the team’s doing.

Unhealthy Competition. Reward performance and capture a complete picture of team contributions to reduce infighting and increase team focus. Also be careful of the language used at your workplace. Service-based leaders recognize that when there’s debate over which team member is more worthy and valuable, the entire team suffers.

Organizational practices that cultivate loyalty and engagement:

  • Complimentary meals for frontline employees.
  • Paid sick leave and vacation days that are transferrable among employees.
  • Informal and formal mentoring programs.
  • Regular frontline work for senior managers.

Here are three more ways to improve your leadership qualities.